When will I get my items?

We normally dispatch within five business days (unless the product is custom made for you).

For UK orders, we normally use a courier service with a delivery aim of 2-3 working days.

For international orders outside the UK, we normally use a courier service with a delivery aim of 5-7 working days.

The large majority of deliveries goes smoothly. But please note that delivery is not guaranteed within the timeframe of the delivery aim. Delays by shipping companies or delays caused by customs processing are outside our control.

Are you delivering to Europe and internationally?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please note that you will need to pay import duty and local taxes when the parcel arrives in your country, and in some cases additional fees charged by shipping companies or the local post office. These payments must be made before the parcel can be delivered to your home address. If the parcel is returned to us because you refused payment of these charges, we will not refund the shipping costs we incurred.

We know this is inconvenient, and we are sorry, but the only alternative would be to stop selling internationally. We are working on a solution which means that you will be able to pay taxes and import duty when you are checking out on our webpage.

Can I return my items?

You may return most new, undamaged items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We are a fabric manufacturer with a finished product / with a product in the research phase. Will you work with us?

We love to explore new materials all the time. Have a look at what we are about, and if our values align we would love to hear from you.

What is your privacy policy?

To see our privacy policy, please visit our privacy page.